Privacy Policy
Privacy Policy for Castleview Holiday Lodges
Introduction
Welcome to Castleview Holiday Lodges. We are committed to protecting the privacy of our guests and website visitors. This privacy policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure its protection.
Information Collection
Castleview Holiday Lodges may collect information in the following ways:
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Booking Information: When you make a booking through our website, by telephone, or in person, we may collect your name, contact information, payment details, and any preferences you specify for your stay. We use third-party booking systems to facilitate reservations and payments.
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Website Usage Information: We gather information about your interactions with our website through cookies and other tracking technologies. This includes your IP address, browser type, and browsing behaviour.
Use of Information
The information collected by Castleview Holiday Lodges is used to:
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Process your bookings and provide the services requested through both our internal systems and third-party booking platforms.
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Improve our website and services.
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Communicate with you about your booking or other enquiries.
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Send promotional emails about special offers and new products or services, from which you can opt out at any time.
Data Sharing and Disclosure
Castleview Holiday Lodges does not sell or rent your personal data to third parties. We may disclose your information if required by law or if you violate our Terms of Service. We may also share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential. This includes third-party booking systems that manage reservations and payments.
Security of Your Information
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
GDPR Compliance
Castleview Holiday Lodges is committed to complying with the General Data Protection Regulation (GDPR). We ensure that data collection and processing is done in accordance with applicable law, which includes:
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Lawful Basis for Processing: We process your data only where we have a lawful basis to do so, such as consent, contract, or legitimate interests.
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Data Subject Rights: You have various rights under the GDPR, including the right to access, correct, transfer, or delete your personal data that we hold. You also have the right to withdraw consent at any time, where relevant.
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Data Protection Measures: We implement appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
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Your Rights
You have the right to access, correct, or delete any personal information that we hold about you. You can also object to the processing of your data, request that we restrict the processing of your data, or request portability of your data.
Cookies
Our website uses cookies to enhance user experience and analyse website traffic. Cookies are small files placed on your device that enable us to remember your preferences and collect analytics data. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us
If you have any questions or concerns about this privacy policy or our treatment of your personal data, please contact us at:
Castleview Holiday Lodges
castleviewholidaylodges@gmail.com
This policy is effective as of 10/4/2024